Privacy Policy

This Privacy Policy describes how Aurora Peak Commerce LLC ("we," "us," or "our") collects, uses, and shares information about you when you visit or make a purchase from getrejuvajointsupport.com (the "Site"). By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit or make a purchase from getrejuvajointsupport.com, we may collect the following categories of personal information:

• Identity & Contact: Full name, email address, phone number, billing address, and shipping address.
• Payment Information: Credit/debit card details are collected and processed by our payment processor. Aurora Peak Commerce LLC does not store full card numbers on our servers.
• Device & Usage Data: IP address, browser type and version, operating system, referring URLs, pages visited, time on site, click behavior. Collected via cookies and similar tracking technologies.
• Purchase History: Products ordered, order dates, and transaction amounts.
• Communications: Records of emails, chat messages, or phone calls you initiate with our support team.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment processing.
• Send order confirmations, shipping notifications, and customer support communications.
• Manage your subscription, if applicable, and process recurring billing.
• Send marketing and promotional communications (with your consent where required by law).
• Improve our website, products, and customer experience.
• Comply with legal obligations and enforce our terms and policies.
• Prevent fraud and protect the security of our Site and customers.

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties:

• Payment processors: To securely handle transaction processing.
• Shipping carriers: To deliver your order (name, address, phone).
• Email and marketing platforms: To send order and marketing communications.
• Analytics providers: To understand how visitors use our Site (data is typically aggregated and anonymized).
• Legal authorities: When required by law, court order, or to protect our rights or the safety of others.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our Site, remember your preferences, analyze traffic, and deliver targeted advertising. You can control cookies through your browser settings; however, disabling cookies may affect certain Site functionality. We may use third-party advertising technologies, including pixels and tags, to measure the effectiveness of our advertising campaigns.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, and reporting obligations. Order and transaction records are typically retained for 7 years in accordance with tax and accounting requirements. You may request deletion of your account data at any time (subject to legal retention requirements) by emailing support@getrejuvajointsupport.com.

6. Your Rights

Depending on your location, you may have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal exceptions).
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the unsubscribe link in any email.
• Data Portability: Request your data in a structured, machine-readable format where applicable.

To exercise any of these rights, contact us at support@getrejuvajointsupport.com. We will respond within 30 days.

7. California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information as defined under the CCPA. To submit a California privacy request, email support@getrejuvajointsupport.com with the subject line "California Privacy Request."

8. Children's Privacy

Our website and products are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately at support@getrejuvajointsupport.com.

9. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

11. Contact Us